IT Support Specialist (L1 - B2C) - Leading Retail Company - Jakarta

Join Infomedia Nusantara, one of Indonesia's leading retail technology providers, as an IT Support Specialist (L1 - B2C) in Jakarta. In this contract role, you will play a crucial part in ensuring seamless IT operations for our B2C retail clients. As part of our dynamic team, you will be responsible for providing first-line IT support to our clients, troubleshooting technical issues, and ensuring the smooth operation of our retail technology solutions.

Infomedia Nusantara has been at the forefront of retail technology in Indonesia for over a decade, serving a diverse range of B2C clients across various industries. Our commitment to innovation and excellence has made us a trusted partner for many of Indonesia's leading retailers. In this role, you will have the opportunity to work with cutting-edge technology and contribute to the success of our clients' digital transformation journeys.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to B2C retail clients, including troubleshooting hardware and software issues.
• Install, configure, and maintain retail technology solutions, including POS systems, inventory management software, and customer relationship management (CRM) tools.
• Monitor and maintain the performance of our retail technology solutions, ensuring optimal uptime and responsiveness.
• Collaborate with cross-functional teams to identify and resolve technical issues, and implement solutions to improve system performance.
• Document and maintain detailed records of all IT support activities, including troubleshooting steps, resolutions, and client feedback.
• Stay up-to-date with the latest trends and best practices in retail technology, and recommend improvements to our existing solutions.
• Provide training and guidance to clients on the use of our retail technology solutions, ensuring they can maximize the benefits of our offerings.
• Work closely with our technical support team to escalate complex issues and ensure timely resolution.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on retail technology solutions.
• Familiarity with retail technology solutions, including POS systems, inventory management software, and CRM tools.
• Strong problem-solving skills and the ability to work under pressure to meet tight deadlines.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams.
• Proficiency in English, both written and spoken, is a plus.
• Knowledge of ITIL framework and best practices is a plus.
• Ability to work independently and as part of a team, and a commitment to continuous learning and professional development.

🛠️ Keahlian

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